Terms and conditions of our service across Europe



1-1. The handling of certain fluorinated gases is now subject to the new F-GAS 2014 regulation. This law applies only to final users of gas with high GWP value (> 1500). If you do not have an F-GAS license you can buy and receive high GWP F-Gas normally but specially if you have to maintain large facilities (containing more than 3 kg of high GWP F-gas) you assume legal responsibility to give or sell it  to a qualified technician / company and keep track of the sale or disposal.

1-2. For the new law, the installations containing more than 3 kg necessarily require maintenance (and periodic inspections) done exclusively by certified personnel.

1-3. Finalizing the purchase of high GWP F-Gas, the customer declares during checkout to be in conformity with the law, therefore, in the absence of F-GAS license, the customer automatically declares to buy the gas to sell/transfer it to authorized and certified personnel.

1-4. If the customer has an F-Gas license, it's possible to send it us any time by email or through the paper form that will be received with the goods.

1-5. In both cases, our company is required to keep a complete record of sales of high GWP F-gas and provide it to the authorities if requested.



2-1. Being our company an intra-Community operator, prices, orders, quotes and payments are processed without any VAT.

2-2. All orders for which payment has been selected by bankwire transfer are considered  canceled if no payment is finalized within 15 working days from order date. You can make another order or pay later at any time, but the priority on the availability of the goods in this case will be canceled, and the requested total amount will reflect the quotation the time of the new order.

2-3. About bankwire payments, we need to verify the payment into our bank account before shipping the goods (it takes about 2 working days since the payment has been made).

2-4. Our company reserves the right to cancel the order and refund the payment if there are prerequisites to believe that the Paypal or credit card transaction is fraudulent.



3-1. None of our delivery method involves delivery by appointment at fixed times, nor phone calls by the driver.

3-2. Our company is not responsible for delivery delays due to force majeure, fortuitous events, carriers mistakes or temporary unavailability of goods.

3-3. Our company is not responsible for failed delivery due of consignee absent, wrong order address/postal code, name not on the intercom, missing intercom code or similar problems. Moreover, in these cases the customer will have to worry and probably bear the costs of phone calls to the courier express customer service to obtain informations and/or request new delivery attempts.

3-4. Please take care of your order and check your shipping status daily using the tracking number that you received. In case of delivery problems the package will be rejected to sender within 5 days. Then, you will be charged of double shipping fees if you want a new shipping.

3-5. Our company is not responsible for any loss/damage/theft for which you must claim against the carrier.Shipping fees added during checkout process don't include any insurance. However, if you make a formal complaint within 30 days against the carrier and they confirm the mistake, our company may proceed with another shipment.

3-6. Any delivery times notified by our customer service are indicative and shipping costs are not refundable for late delivery.

3-7. Some remote locations (such as Corse, Greek Islands, British Islands, high mountain villages etc. ) require high shipping costs that our website is not able to calculate automatically. In this case our company reserves the right to request an extra shipping fee and to refund completely the order if the customer refuses to pay it.


4-1. Billing is intended only for commercial customers who have properly registered all company data (inlcuding INTRACOM VAT or other fiscal identification number ).

4-2. Local regulations concerning e-commerce do not involve the mandatory issue of the invoice to private customers.

4-3. If you have correctly registered all your company data you’ll receive your order invoice into your registered e-mail (PDF format). Be sure to have your bill few days after the delivery of the goods. If this does not happen, it is recommended to request it directly to our customer service.

4-4. If the customer doesn't provide all company data in time, the invoice can not be done.

4-5. No invoice can be made after 60 days from payment.



5-1. All items are subject to a 12 months CE warranty.

5-2. Warranty is subject to our laboratory (or our supplier laboratory) audit which determines the nature of the failure.

5-3. Customers have to use their own carrier to send the goods and pay shipping fees at first. If the warranty will be granted we'll refund the shipping costs.

5-4. Warranty concerning net weight of gas is applied exclusively if the seal of the cylinder is intact.

5-5. Warranty on the kits manometer/gauge is applied exclusively if there is no sign of overpressure / high pressure.


6-1. Customers can return the goods for refund (or change) within 10 days from delivery. We can refund the goods value once we verified that the goods are returned in well condition, not used and with the seals intact. In this case, the customer have to send the goods back with its own carrier and pay for it.


7-1. Our company is not responsible for any direct and indirect damage caused by goods sold by our company due to misuse, abuse, or use in non-compliance environment.

7-2. About refrigerant gases please observe the precautions lsted in safety data sheets.


8-1. The items appearance may vary from pictures available on the site, while maintaining unchanged technical features.

8-2. Depending on stock availability, small bottles (1/2 Lt) can be provided in the steel or aluminum version without notice.

8-3. All cylinders are new mint unless specifically stated into product details  that they are refurbished.

8-4. Refurbished cylinders may have externally signs of wear, scratches or lack of paint.


9-1. All personal informations registered during checkout  process (or received by e-mail) are stored in full compliance with current regulations for privacy.

9-2. Customers e-mail will never be entered into databases or third-party advertisers.

9-3. Credit/debit cards data used for payments are NOT stored into our servers. They are managed directly and exclusively by the secure servers of the bank circuits used during the transaction.